Refund policy

At Able Business Services, Inc. ("Able," "we," "us," or "our"), we want our customers to be satisfied with their purchases. This Refund & Return Policy explains when returns, replacements, credits, and refunds may be available for purchases made through our online store.

By placing an order through our website, you acknowledge and agree to the terms of this policy.

1. Return Eligibility

Unless otherwise stated below, eligible products may be returned within 30 calendar days of the date of delivery.

To be eligible for a return, the product must generally be:

Unused and unopened
In its original packaging
In resalable condition
Accompanied by the original order information or order number

Products that have been opened, used, diluted, mixed with other products, altered, or otherwise modified may not be eligible for return.

Because many of our products are concentrated cleaning, detailing, degreasing, and chemical products, opened or used chemical products generally cannot be returned for safety, handling, and product-integrity reasons.

Return eligibility is determined by Able on a case-by-case basis when necessary.

2. How to Request a Return

Customers must contact Able before sending a product back.

To request a return, please contact:

Email: sales@ablebusinessservices.com
Phone: 305-636-5099

Please provide:

Customer name
Order number
Product name
Reason for the return
Photographs, when applicable
Any other information reasonably requested by Able

Do not send a product back without first receiving return instructions from Able.

Unauthorized returns may be refused or returned to the customer at the customer's expense.

3. Return Authorization

If a return is approved, Able will provide instructions regarding where and how the product should be returned.

The return address may vary depending on the product or circumstances of the return. Customers should use only the return address provided by Able for the approved return.

Customers are responsible for properly packaging returned merchandise to prevent damage during transportation.

4. Return Shipping Costs

Unless the return is the result of an Able error, defective merchandise, or another circumstance approved by Able, the customer is generally responsible for return shipping costs.

Examples include returns due to:

Change of mind
Ordering the wrong product
Ordering the wrong size
No longer needing the product
Selecting the wrong product
Incorrect customer-entered information

If Able determines that the return is necessary because we shipped the wrong product, the product arrived damaged, or the product has a verified defect, Able may provide return-shipping instructions or otherwise cover the applicable return shipping cost.

5. Refunds for Eligible Returns

Once an approved return is received and inspected, Able will determine whether the product qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Unless otherwise required by law or approved by Able, the original shipping charge is not refundable for customer-initiated returns.

For example, if a customer purchases a product and later decides they no longer want it, the eligible product purchase price may be refunded after the return is approved and received, but the original shipping charge generally will not be refunded.

6. Refund Amounts

The amount of any refund will depend on the circumstances of the return.

Full Product Refund

A full product refund may be available when:

Able shipped the wrong product;
The product arrived damaged;
The product has a verified defect; or
Able otherwise determines that a full refund is appropriate.

Customer-Initiated Returns

For an approved customer-initiated return, Able may refund the eligible product purchase price after the returned product is received and inspected.

Original shipping charges are generally non-refundable.

Return shipping costs are generally the responsibility of the customer unless otherwise approved by Able.

7. Damaged Products

Customers should inspect their order as soon as possible after delivery.

If a product arrives damaged, contact Able as soon as reasonably possible at:

sales@ablebusinessservices.com
305-636-5099

Please provide photographs of:

The shipping package
The shipping label
The damaged product
Any visible damage to the product packaging

Customers should retain the original shipping materials until the matter has been resolved, as they may be needed for a carrier claim.

Able may work with the applicable carrier to investigate the shipment and determine the appropriate resolution.

Depending on the circumstances, Able may provide a replacement, refund, credit, or other appropriate resolution.

8. Incorrect Product Received

If Able sends a product that differs from the product ordered, contact us before returning the product.

Able will review the order and, if the error is confirmed, provide instructions for returning the incorrect product and arrange an appropriate resolution.

Depending on availability, the resolution may include:

Shipment of the correct product;
Replacement of the incorrect product;
Refund of the affected product; or
Another appropriate resolution agreed upon by Able.

9. Defective Products

If you believe a product is defective, please contact Able before using or disposing of the product.

Provide the order number, product information, description of the issue, and photographs or other information requested by Able.

Able may request additional information to determine whether the product is defective or whether the issue may have resulted from improper storage, handling, dilution, application, or use.

If Able determines that a product is defective, an appropriate remedy may include replacement, refund, or another resolution.

10. Opened or Used Products

For safety, quality-control, and product-integrity reasons, Able generally does not accept returns of products that have been:

Opened
Used
Diluted
Mixed with another product
Transferred into another container
Altered or modified
Contaminated
Improperly stored or handled

Exceptions may be considered when the product is defective, damaged, incorrectly shipped, or otherwise subject to an approved return.

11. Chemical and Specialty Products

Some Able products may contain concentrated cleaning agents, degreasers, detergents, chemicals, or other specialty formulations.

Customers are responsible for following the product's labeling, dilution instructions, safety information, storage requirements, and recommended use.

Because of the nature of these products, Able may restrict returns of opened or used products.

A customer's failure to follow product instructions does not automatically qualify the product for a refund or replacement.

12. Wrong Product or Incorrect Order

Customers are responsible for reviewing their order before completing checkout.

If a customer orders the wrong product, size, quantity, or variant, the customer may request a return subject to the eligibility requirements in this policy.

The product must generally be unopened and unused.

If the return is approved, the customer is generally responsible for return shipping costs and the original shipping charge is generally non-refundable.

13. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, the order may be handled on a case-by-case basis.

If a customer requests that the order be reshipped, additional shipping charges may apply.

Any applicable refund will be handled in accordance with this policy and the circumstances of the order.

14. Refused or Undeliverable Packages

If a customer refuses delivery or a package is returned to Able because it could not be delivered, Able will review the circumstances on a case-by-case basis.

If a refund is approved, the original shipping charge may not be refundable.

If the customer requests that the order be reshipped, the customer may be responsible for the applicable additional shipping charges.

15. Lost Packages

If a package does not arrive, customers should contact Able before initiating a chargeback or other payment dispute.

Able will review the tracking information and work with the applicable carrier to investigate the shipment.

If the carrier determines that the package has been lost, Able may provide a replacement or refund in accordance with the circumstances of the order and this policy.

A package that is delayed, temporarily without a tracking update, or routed through another carrier facility is not necessarily considered lost.

16. Stolen Packages / Delivery Confirmation

Once the applicable carrier's tracking system confirms that a package has been delivered to the address provided by the customer, Able may not be responsible for packages that are subsequently lost, stolen, or misplaced after delivery.

Customers should ensure that packages are delivered to a secure location.

If a customer believes a package was incorrectly marked as delivered, the customer should contact Able so that we can review the shipment and, when appropriate, work with the carrier to investigate.

17. Cancellations

Orders may be canceled or modified before they enter the fulfillment process.

Once an order has entered the fulfillment process or has shipped, Able may not be able to cancel or modify the order.

Customers should contact Able as soon as possible if they need to cancel or change an order.

If an order is successfully canceled before shipment, any applicable refund will be processed to the original payment method.

18. Sale, Promotional, or Clearance Items

Unless otherwise stated at the time of purchase, sale or promotional items may be subject to the same return requirements described in this policy.

Certain clearance, promotional, custom, or specially prepared products may be designated as final sale and may not be eligible for return.

Any applicable final-sale restriction will be disclosed before or at the time of purchase.

19. Exchanges

Able does not guarantee exchanges for all products or circumstances.

If a customer wishes to exchange an eligible product, the customer should contact Able before returning the item.

If an exchange is approved, availability of the requested replacement product may affect the resolution.

When a replacement product is unavailable, Able may provide another appropriate resolution, including a refund where applicable.

20. Refund Processing

Approved refunds will generally be issued to the original payment method.

After Able processes a refund, the time required for the funds to appear in the customer's account may vary depending on the customer's financial institution, payment provider, or card issuer.

Able does not control the processing time of the customer's financial institution.

If a customer does not receive an expected refund after the applicable processing period, the customer should contact Able at:

sales@ablebusinessservices.com
305-636-5099

Please include the original order number when contacting us regarding a refund.

21. Refunds Required by Law

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

If Able cannot fulfill an order within the applicable promised timeframe, applicable law may require Able to provide the customer with an option to accept a delay or cancel the order for a prompt refund.

22. Chargebacks and Payment Disputes

Customers are encouraged to contact Able before initiating a payment dispute or chargeback so that we can attempt to resolve the issue directly.

Customers should retain their order confirmation, shipping information, tracking information, and communications with Able when addressing a disputed transaction.

Nothing in this section limits any rights a customer may have under applicable law or the rules of the applicable payment provider.

23. Policy Exceptions

Able may consider certain situations on a case-by-case basis, including circumstances involving damaged products, carrier issues, special orders, unusual shipping circumstances, or other exceptional situations.

A case-by-case review does not guarantee that a refund, replacement, credit, or other remedy will be provided.

24. Contact Us

For questions regarding returns, refunds, exchanges, damaged products, or other order-related concerns, please contact:

Able Business Services, Inc.
1234 NW 79th Street
Miami, FL 33147