Shipping policy

Able Business Services, Inc. ("Able," "we," "us," or "our") is committed to providing our customers with reliable shipping options and timely order fulfillment. Please review the following shipping information before placing your order.

1. Where We Ship

Able currently ships orders throughout the United States, including Alaska and Hawaii.

At this time, we do not ship to U.S. territories or internationally.

We do not ship to P.O. Boxes. Customers must provide a valid physical delivery address at checkout.

Certain products, destinations, or shipping services may be subject to carrier restrictions or applicable laws and regulations. If an order cannot be shipped as selected, Able may contact the customer to determine an appropriate alternative.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is received.

Able processes orders Monday through Saturday, excluding applicable holidays or days when our operations are closed.

Processing time refers to the time required for Able to prepare and ship an order. It does not include the carrier's transit time.

Orders may not ship the same day they are placed, even when a customer selects an expedited shipping service.

Once an order has been processed and handed over to the selected carrier, delivery timing is determined by the carrier.

3. Shipping Carriers and Services

Able currently offers shipping through the following carriers and services. Available options may vary based on the customer's location, order size, product characteristics, and carrier availability.

FedEx

FedEx Ground
FedEx Ground Economy
FedEx 2Day
FedEx Standard Overnight

USPS

USPS Priority Mail
USPS Ground Select
USPS Ground Advantage

UPS

UPS Ground
UPS Standard
UPS Ground Saver

DHL

DHL Express Worldwide

Carrier services and availability are subject to change. The shipping options displayed at checkout represent the services currently available for the customer's order and destination.

4. Shipping Rates

Shipping charges are currently calculated at checkout based on the applicable carrier rate and the details of the order and delivery destination.

Customers are responsible for the shipping charges displayed and accepted at checkout unless otherwise stated in a promotional offer.

Shipping rates may vary based on factors including:

Delivery destination
Package weight and dimensions
Number of packages
Selected carrier
Selected service level
Applicable carrier surcharges
Product-specific shipping requirements

Shipping rates and carrier charges may change without notice based on carrier pricing and applicable surcharges.

5. Estimated Delivery Times

Any delivery timeframe displayed at checkout or provided by a carrier is an estimated delivery timeframe and is not guaranteed by Able.

Selecting an expedited shipping service does not eliminate Able's standard 1–2 business day processing period, unless Able specifically confirms otherwise.

Once an order has been transferred to the carrier, delays may occur due to circumstances outside of Able's control, including weather, transportation disruptions, carrier volume, operational issues, holidays, address-related issues, or other unforeseen circumstances.

6. Carrier Routing and Tracking

Customers may notice that a package appears to travel through a facility located outside of their state or away from the most direct geographic route.

This is a normal part of carrier logistics and does not necessarily indicate that a package has been misrouted.

FedEx, UPS, USPS, and DHL use regional distribution centers, sorting facilities, transportation hubs, and established logistics networks to move packages. As a result, a package may travel through another state or city before reaching its final destination, including when the sender and recipient are located within the same state.

Tracking information may also temporarily appear unchanged while a package is being transported between facilities or awaiting its next scan.

Customers should use the tracking information provided by the applicable carrier for the most current shipment status.

7. Tracking Information

Once an order has shipped, Able will provide tracking information when available.

Customers are encouraged to monitor their shipment using the tracking information provided.

Tracking information may not appear immediately after an order is marked as shipped. Carrier systems may require additional time to register the package or provide the first scan.

8. Delayed Shipments

If a shipment is delayed after being transferred to the carrier, customers should contact Able so that we can review the shipment and, when appropriate, work with the carrier to investigate the delay.

Able does not guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside of our control.

We will make reasonable efforts to assist customers with carrier-related issues.

9. Lost Packages

If a customer believes a package has been lost in transit, the customer should contact Able before filing a claim directly with the carrier.

Able will review the tracking information and work with the applicable carrier to investigate the shipment.

If the carrier determines that a package is officially lost, Able may provide a replacement or refund in accordance with our Refund & Return Policy and the circumstances of the order.

A replacement or refund will not necessarily be issued solely because tracking information has not updated or because a shipment is delayed.

10. Damaged Packages

Customers should inspect their shipment upon delivery.

If a package or its contents arrive damaged, customers should contact Able as soon as reasonably possible and provide:

Order number
Description of the damage
Photographs of the damaged package
Photographs of the damaged product
Any other information reasonably requested by Able

Able may work with the applicable carrier to investigate the damage and determine whether a carrier claim is appropriate.

Any applicable refund, replacement, or other resolution will be handled in accordance with Able's Refund & Return Policy.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, the customer should contact Able as soon as possible.

Once an order has entered the fulfillment or shipping process, Able may not be able to change the delivery address.

If the carrier permits an address correction, redirect, or other change, any applicable additional fees may be charged to the customer.

If a package is returned to Able because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping charges if the order needs to be reshipped.

Any refund associated with a returned shipment will be handled in accordance with Able's Refund & Return Policy.

12. Refused or Returned Shipments

If a customer refuses delivery or a shipment is returned to Able because it could not be delivered, Able will review the circumstances on a case-by-case basis.

Any refund or credit will be handled in accordance with Able's Refund & Return Policy.

Where applicable, the original shipping charges may not be refundable, and additional shipping charges may apply if the customer requests that the order be shipped again.

13. Local Delivery

Able offers free local delivery on qualifying orders of $50 or more within a 30-mile radius of our Corporate Office, located at:

Able Business Services, Inc.
1234 NW 79th Street
Miami, FL 33147

Local delivery eligibility is determined by the delivery address entered at checkout.

Orders that do not meet the $50 minimum purchase requirement or fall outside the qualifying delivery area may not be eligible for free local delivery.

Local delivery timeframes may vary based on order volume, delivery schedules, and availability.

14. In-Store Pickup

Customers may select In-Store Pickup when available at checkout.

Most pickup orders are generally ready within approximately 2 hours during normal operating hours.

Customers should wait for confirmation that their order is ready before arriving for pickup.

A valid order confirmation and/or identification may be required when picking up an order.

Pickup availability and preparation times may vary depending on product availability and order volume.

15. Product and Shipping Restrictions

Able offers a variety of cleaning, detailing, degreasing, and other products.

Certain products may be subject to special packaging, labeling, handling, transportation, or carrier requirements.

Where applicable, Able packages and labels products in accordance with applicable shipping and handling requirements.

The availability of a particular carrier or shipping service may vary depending on the product, destination, package characteristics, and applicable carrier restrictions.

If a selected shipping method is unavailable for an order, Able may contact the customer to provide an alternative shipping option.

16. Signature Requirements

Depending on the shipment, destination, order characteristics, or carrier requirements, the applicable carrier may require a signature upon delivery.

Able does not determine when a carrier requires a signature. Signature requirements are determined by the applicable carrier and may vary by shipment.

17. Order Changes and Cancellations

Orders may be canceled or modified before they enter the fulfillment process.

Once an order has entered the fulfillment process or has shipped, Able may not be able to cancel or modify the order.

Customers should contact Able as soon as possible if they need to make a change to an order.

18. Carrier Service Interruptions

Able is not responsible for shipping delays or service interruptions caused by circumstances beyond our reasonable control, including but not limited to: